Shipping policy
We are delighted to present you with a comprehensive overview of our seamless and efficient delivery process, designed to ensure that your orders reach you in a timely and satisfactory manner. At ProSurface, we take immense pride in offering top-notch shipping services, delivering your cherished products to your doorstep with utmost care and precision.
Processing Time:
Upon placing an order, our team immediately begins processing it to ensure swift delivery. We typically process orders within 1-2 business days, allowing us to prepare your package for shipment promptly.
Shipping Methods:
To cater to our diverse customer base, we offer a range of shipping methods tailored to your preferences and urgency. You can choose from standard shipping or express shipping options during the checkout process. Each method is designed to meet different delivery timelines, allowing you to select the one that best suits your needs.
Shipping to the United Kingdom:
-
Standard Shipping: This option provides a cost-effective solution for customers seeking reliable delivery without any rush. Orders shipped via standard shipping typically arrive within 3-5 business days, depending on your location. We offer this service FREE for all mainland UK orders.
-
Express Shipping: For those who need their products a bit faster, our expedited shipping option is the perfect choice. With this method, your order will arrive within 1-2 business days, providing a quicker delivery turnaround. This service costs £9.95
| Shipping Method | Cost | Processing Time | Shipping Time |
| Evri Standard | FREE | 1-2 Days | 3-5 Days |
| FedEx Express | £9.95 | 1-2 Days | 1-2 Days |
Order cut off time
We ship orders out Monday - Friday and the cut off time for placing an order is 3pm
Tracking Your Order:
Rest assured, we want you to stay informed throughout the delivery process. Once your order has been processed and shipped within 1-2 days, we will provide you with a tracking number via email. This tracking number allows you to monitor the status of your package, providing real-time updates as it makes its way to your location. You can easily track your order on our website or through the shipping carrier's portal.
Delivery Issues & Damages:
Although we strive to ensure a smooth delivery process, unforeseen circumstances may arise. If you encounter any issues with your delivery, such as a delayed package or damaged item, please do not hesitate to reach out to our customer support team on hello@prosurface.co.uk. We are committed to resolving any delivery-related concerns promptly and to your satisfaction.
Cancellations
If you want to cancel your order, please contact us within 24 hours of placing your order, we cannot cancel after this time. Please see our refund policy if an order has already been shipped or contact us and we will be happy to help.
Incorrect address:
If you have provided the wrong address, please contact us within 24 hours and we will try our best to change this for you. If it has already been sent, unfortunately we cannot change this.
At ProSurface, our goal is to provide you with exceptional products and exceptional service. Our efficient shipping and delivery process is a testament to that commitment, ensuring your orders are delivered promptly, securely, and hassle-free. Should you have any further questions or require assistance, please feel free to email our dedicated support team.
Company name: Pro Surface
Email: hello@prosurface.co.uk
Phone: +44 1924 480884
Address: Unit 4 Holme Bank Mills, Station Road, Mirfield, WF14 8NA, United Kingdom