We are delighted to present you with a comprehensive overview of our seamless and efficient delivery process, designed to ensure that your orders reach you in a timely and satisfactory manner. At ProSurface, we take immense pride in offering top-notch shipping services, delivering your cherished products to your doorstep with utmost care and precision.

Processing Time:

Upon placing an order, our team immediately begins processing it to ensure swift delivery. We typically process orders within 1-2 business days, allowing us to prepare your package for shipment promptly. During peak seasons or sales events, processing times may vary slightly, but rest assured, we always strive to fulfill your orders as quickly as possible.

Shipping Methods:

To cater to our diverse customer base, we offer a range of shipping methods tailored to your preferences and urgency. You can choose from standard shipping, expedited shipping, and express shipping options during the checkout process. Each method is designed to meet different delivery timelines, allowing you to select the one that best suits your needs.

  • Standard Shipping: This option provides a cost-effective solution for customers seeking reliable delivery without any rush. Orders shipped via standard shipping typically arrive within 3-5 business days, depending on your location. We offer this service FREE for all orders.

  • Expedited Shipping: For those who need their products a bit faster, our expedited shipping option is the perfect choice. With this method, your order will arrive within 1-2 business days, providing a quicker delivery turnaround. This service costs £9.95

All our delivery times are only guidelines and are not 100% guaranteed due to certain factors which are outside of our control.

Shipping Rates:

Our shipping rates are calculated based on the weight of your order, your shipping address, and the selected shipping method. To provide you with full transparency, the shipping costs will be displayed at the checkout stage, allowing you to review and confirm before finalizing your purchase. We strive to keep our shipping rates competitive, ensuring you receive the best value for your money.

Tracking Your Order:

Rest assured, we want you to stay informed throughout the delivery process. Once your order has been processed and shipped, we will provide you with a tracking number via email. This tracking number allows you to monitor the status of your package, providing real-time updates as it makes its way to your location. You can easily track your order on our website or through the shipping carrier's portal.

Highlands & Islands Delivery:

For our Highlands & Islands customers, we offer a standard shipping option to deliver our products. Deliveries usually take around 3-5 working days and the cost is £25. Please see a list of included postcodes below:

AB25-38, AB41-56, IV30-32, FK17-99, G83, IV1-28, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50, AB36-38, AB55-56, All IV, HS1-9, All IM, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, TR21-25, ZE1-3.

Please note that Due to sizes and weights, some locations may require an additional charge, we shall email you advising you of the additional cost before sending the item out.

International Shipping:

For our valued international customers, we offer international shipping options to deliver our products worldwide. Please note that delivery times may vary depending on your location and customs clearance processes. Additionally, some countries may have specific import regulations or customs fees, which customers are responsible for covering.

Delivery Issues:

Although we strive to ensure a smooth delivery process, unforeseen circumstances may arise. If you encounter any issues with your delivery, such as a delayed package or damaged item, please do not hesitate to reach out to our customer support team on hello@prosurface.co.uk. We are committed to resolving any delivery-related concerns promptly and to your satisfaction.

At ProSurface, our goal is to provide you with exceptional products and exceptional service. Our efficient shipping and delivery process is a testament to that commitment, ensuring your orders are delivered promptly, securely, and hassle-free. Should you have any further questions or require assistance, please feel free to email our dedicated support team at hello@prosurface.co.uk. Thank you for choosing us as your trusted partner for all your shipping needs.

Pro Surface
Unit 4 Holme Bank Mills, Station Road, Mirfield, WF14 8NA, United Kingdom
hello@prosurface.co.ukuk
01924 480884